Patient
Call
Center
Enhance the patient experience while maximizing A/R efforts.
Clinical Surveys
Conduct CAHPS and other patient experience surveys.
Our team of highly-trained nurses from our secure call centers in India perform patient calls within 48 hours of discharge.
Patient A/R
Improve self-pay processes by performing inbound/outbound.
Patient call center specialists process payments, inform of remaining balances, discuss payment plans and field inbound billing inquiries.
Flex Staffing
We have you covered 24/7 including U.S. holidays.
Partnering with our patient call center allows you to conduct inbound and outbound calls after-hours and during U.S. holidays.
Timely patient communication is essential.
Inbound & Outbound
Our team of highly-trained professionals from our secure facilities in India make and receive outbound and inbound calls to patients and their families to:
- Inquire and understand the patient's experience
- Inform, discuss and process remaining balances.
- Field general billing questions.
- Communicate necessary discharge information.
- Schedule and confirm appointments.
- Conduct benefits verification calls.
Each on boarding experience is tailor-made to meet your needs.
Get Onboard
- Background Review: The Cathode Implementation team will work with you to gather all necessary data to design your personalized offshore timeline and execution strategy.
- Team Procurement: Cathode will carefully assemble a team based on your needs and scope of project.
- Technical: During this phase, our IT departments will align and establish system connectivity, as well as set up users in our productivity dashboard.
- Training: Your team will undergo thorough training on all systems and project processes so you feel like an expert using Cathode's software and tools.
- Gap Analysis: Cathode will complete an initial analysis of denial trends and identify opportunities to create solid workflows prior to going live.
- Communication: Cathode will maintain open lines of communication through weekly meetings, reporting and ongoing training and auditing.
The integrity of your data is our #1 priority.
HIPAA Compliant.
SOC 2 Type 2 audits determine how well an organization safeguards customer data and how those controls operate over a 9-month (minimum) time frame. Reports are issued by third party auditors who review the following principles: Security, Confidentiality & Availability. Healthcare Resource is proudly SOC 2 Type 2 compliant.
SECURITY
The security principle addresses whether an organization's system is protected (both physically and logically) against unauthorized access.
AVAILABILITY
The availability principle addresses whether the services an organization provide are operating with the type of availability that client's expect.
CONFIDENTIALITY
The confidentiality principle addresses the agreements made with clients in regard to how their information is used, who has access to it and how it's protected.