Patient
Call
Center
Enhance the patient experience while maximizing A/R efforts.
Clinical Surveys
Conduct CAHPS and other patient experience surveys.
Our team of highly-trained nurses from our secure call centers in the Philippines perform patient calls within 48 hours of discharge.
Patient A/R
Improve self-pay processes by performing inbound/outbound.
Patient call center specialists process payments, inform of remaining balances, discuss payment plans and field inbound billing inquiries.
Flex Staffing
We have you covered 24/7 including U.S. holidays.
Partnering with our patient call center allows you to conduct inbound and outbound calls after-hours and during U.S. holidays.
![](https://www.mycathode.com/wp-content/uploads/2023/07/Compliance-Opt2-2.jpg)
Timely patient communication is essential.
Inbound & Outbound
Our team of highly-trained professionals from our secure facilities in India make and receive outbound and inbound calls to patients and their families to:
- Inquire and understand the patient's experience
- Inform, discuss and process remaining balances.
- Field general billing questions.
- Communicate necessary discharge information.
- Schedule and confirm appointments.
- Conduct benefits verification calls.
Each oboarding experience is tailor-made to meet your needs.
Get Onboard
- Background Review: The Cathode Implementation team will work with you to gather all necessary data to design your personalized offshore timeline and execution strategy.
- Team Procurement: Cathode will carefully assemble a team based on your needs and scope of project.
- Technical: During this phase, our IT departments will align and establish system connectivity, as well as set up users in our productivity dashboard.
- Training: Your team will undergo thorough training on all systems and project processes so you feel like an expert using Cathode's software and tools.
- Gap Analysis: Cathode will complete an initial analysis of denial trends and identify opportunities to create solid workflows prior to going live.
- Communication: Cathode will maintain open lines of communication through weekly meetings, reporting and ongoing training and auditing.
The integrity of your data is our #1 priority.
HIPAA Compliant.
SOC 2 Type 2 audits determine how well an organization safeguards customer data and how those controls operate over a 9-month (minimum) time frame. Reports are issued by third party auditors who review the following principles: Security, Confidentiality & Availability. Healthcare Resource is proudly SOC 2 Type 2 compliant.
![](https://www.mycathode.com/wp-content/uploads/2023/07/SECURITY.png)
SECURITY
The security principle addresses whether an organization's system is protected (both physically and logically) against unauthorized access.
![](https://www.mycathode.com/wp-content/uploads/2023/07/AVAILABILITY.png)
AVAILABILITY
The availability principle addresses whether the services an organization provide are operating with the type of availability that client's expect.
![](https://www.mycathode.com/wp-content/uploads/2023/07/CONFIDENTIALITY.png)
CONFIDENTIALITY
The confidentiality principle addresses the agreements made with clients in regard to how their information is used, who has access to it and how it's protected.