Call Center

Enhance the patient experience while maximizing A/R efforts.

Clinical Surveys

Conduct CAHPS and other patient experience surveys.

Our team of  highly-trained nurses from our secure call centers in the Philippines perform patient calls within 48 hours of discharge.

Patient A/R

Improve self-pay processes by performing inbound/outbound.

Patient call center specialists process payments, inform of remaining balances, discuss payment plans and field inbound billing inquiries.

Flex Staffing

We have you covered 24/7 including U.S. holidays.

Partnering with our patient call center allows you to conduct inbound and outbound calls after-hours and during U.S. holidays.

Timely patient communication is essential.

Inbound & Outbound

Our team of  highly-trained professionals from our secure facilities in India make and receive outbound and inbound calls to patients and their families to:  

Cathode is an extension of your organization. Communicating to patients with empathy, respect and professionalism is of utmost importance and the foundation for all of our patient experience services. 

Each oboarding experience is tailor-made to meet your needs.

Get Onboard

    The integrity of your data is our #1 priority.

    HIPAA Compliant.

    SOC 2 Type 2 audits determine how well an organization safeguards customer data and how those controls operate over a 9-month (minimum) time frame. Reports are issued by third party auditors who review the following principles: Security, Confidentiality & Availability.  Healthcare Resource is proudly SOC 2 Type 2 compliant. 


    The security principle addresses whether an organization's system is protected (both physically and logically) against unauthorized access.


    The availability principle addresses whether the services an organization provide are operating with the type of availability that client's expect.


    The confidentiality principle addresses the agreements made with clients in regard to how their information is used, who has access to it and how it's protected.

    This is a staging enviroment