Over 5-years of experience aligning the healthcare industry with cost-effective solutions.
Hospital Services
Cathode Healthcare Resource designs customized business solutions for hospitals, large provider groups and practice management firms looking to streamline their revenue cycle and patient engagement processes. We can help establish customized billing and coding processes whenever a new practice or hospital is added or whenever specialized support is needed with existing providers.
Services Overview
- Patient Intake
- Appointment Scheduling
- Benefits Verification Eligibility
- End-to-End Billing
- Accounts Receivable Follow-up
- Inbound/Outbound Call Center
- Clinical Surveys
Patient Accounts Example:
With millions of Americans uninsured, financial responsibility has dramatically shifted to the patient. The rise in patient liability has caused healthcare providers to experience increased A/R balances and tremendous margin pressure.
Cathode Healthcare Resource understands that timely and consistent communication is key in order to optimize patient payment collections. Our highly trained patient contact specialists in our secure call centers in Manila perform and receive inbound and outbound calls to educate patients about their financial responsibilities and process payment
- Inform about remaining balances
- Process medical payments
- Discuss possible payment plans
- Field billing questions
- U.S. holidays and after-hour calls are always covered
Patients receive follow-up calls within 48 hours after discharge.
Clinical Surveys
From our secure call centers in The Philippines, patients are contacted within
48-hours of discharge. Cathode’s highly-trained clinicians have extensive knowledge of U.S. culture and healthcare terminology.
- Available to work with certified CAHPS survey vendors
- Increase patient satisfaction and quality of care
- Identify recovery complications sooner
- Reduce hospital readmissions
- Provide clear documentation for malpractice claims
- Pinpoint hospital strengths and weaknesses through comprehensive reports
Click to listen to a CAHPS Survey:
The integrity of your data is our #1 priority.
SOC 2 Type 2 Compliant.
SOC 2 Type 2 audits determine how well an organization safeguards customer data and how those controls operate over a 9-month (minimum) time frame. Reports are issued by third party auditors who review the following principles: Security, Confidentiality & Availability. Healthcare Resource is proudly SOC 2 Type 2 compliant.
SECURITY
The security principle addresses whether an organization's system is protected (both physically and logically) against unauthorized access.
AVAILABILITY
The availability principle addresses whether the services an organization provides is operating with the type of availability that client's expect.
CONFIDENTIALITY
The confidentiality principle addresses the agreements made with clients in regard to how their information is used, who has access to it and how it's protected.