Clinical
Surveys
Better understand a patient’s experience while in a provider’s care.
Patients receive follow-up calls within 48 hours after leaving provider care.
Clinical Surveys
Cathode employs highly-trained clinicians to survey patients and inquire about changes in their condition, confirm whether discharge instructions were understandable, discuss how they would rate personnel and overall experience, as well as other necessary questions to provide your organization with clinical feedback and follow-up. All responses are sent to the designated provider.
From our secure facilities in India patients are contacted within 48 hours of discharge. Patient Call Center employees are professional, respectful and have extensive knowledge of U.S. culture and healthcare terminology. We can work with Certified Consumer Assessment of Healthcare Providers & Systems (CAHPS) vendors to perform the required patient outreach and data collection necessary for your clients.
Implementing a timely patient contact program will allow your providers to:
- Cost-effectively perform required clinical surveys
- Increase patient satisfaction and quality of care
- Identify recovery complications sooner
- Reduce hospital readmissions
- Provide clear documentation for malpractice claims
- Pinpoint hospital strengths and weaknesses through comprehensive reports
The integrity of your data is our #1 priority.
SOC 2 Type 2 Compliant.
SOC 2 Type 2 audits determine how well an organization safeguards customer data and how those controls operate over a 9-month (minimum) time frame. Reports are issued by third party auditors who review the following principles: Security, Confidentiality & Availability. Healthcare Resource is proudly SOC 2 Type 2 compliant.
SECURITY
The security principle addresses whether an organization's system is protected (both physically and logically) against unauthorized access.
AVAILABILITY
The availability principle addresses whether the services an organization provide are operating with the type of availability that client's expect.
CONFIDENTIALITY
The confidentiality principle addresses the agreements made with clients in regard to how their information is used, who has access to it and how it's protected.